Support Tools and Downloads

Various support tools and downloads are available below in order to help you solve your problems and issues. We've also included a direct link to Autodesk service packs if you simply need to update your Autodesk software. If you have a support agreement in place and would like to request a support call please enter your details on our support form.

Remote Support Tools


To compliment the expertise of our support staff we also have available “WebEx”...

“WebEx” technology often replaces the need to attend site to look at software issues as it enables us to remotely log in to your computer from our offices. We can assure you that WebEx is totally secure and at no time can a system be connected to without your acceptance as you are in control of the entire procedure and dictate how much of your system you wish to be made available to our engineers.

We are able to load drivers and service packs, look at and modify drawings, sort problems with software configuration and many other functions too numerous to list.

The beauty of our Remote Support Tool is that if you have a software issue that needs an engineer attention we can usually log in there and then to address your issues rather than having to normally wait for the following day to attend site. This means that we can often resolve your problems immediately.

Networking Utilities


instructions for use:

1. Run the LMTools.exe program on the machine you wish to use as the server.
2. Click on the tab labelled "System Settings"
3. Click on the button labelled "Save HOSTID Info to a file"
4. Email the file to Graitec USA, Inc. This email address is being protected from spambots. You need JavaScript enabled to view it. along with any serial numbers you have (if applicable).

Other Support Links

Autodesk Gold Partner